Terms of service
Swiss Prestige Cosmetics AG Terms and Conditions
Last updated: 30. July 2023
General terms and conditions of Swiss Prestige Cosmetics AG for distance selling and electronic business transactions via swiss-prestige.com or by telephone, email or post for purchases from private customers.
1. Scope
For your goods order the following general terms and conditions of Swiss Prestige Cosmetics AG, Aarauerstrasse 26, 5630 Muri, Switzerland, apply exclusively in the version valid at the time of the order.
Any regulations deviating from these conditions only apply if they have been confirmed by us in text form.
2. Conclusion Of Contract
2.1. Our information on goods and prices within each order process are subject to change and non-binding. Rather, you first submit a binding purchase offer by placing your order using the „In den Warenkorb“ button, which we still need to accept. A purchase contract and a right to delivery and payment of the goods only arise when your order is accepted. We are not obliged to accept your purchase offer.
2.2. By placing your order, you agree to these Terms and Conditions.
2.3. Your order will be accepted by us insofar as and by confirming the dispatch of the goods.
2.4. You may not pass on the password required to order to third parties. In the event of a transfer, you are also responsible for orders from third parties. You are responsible for all orders with your password and the resulting demands.
2.5. We do not save the text of the contract.
3. Cancellation and Revocation Policy
3.1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods,
if you have ordered one or more goods as part of a single order and the goods are or will be delivered uniformly;
if you have ordered several goods as part of a single order and the goods are delivered separately;
if there are several of the above alternatives, the withdrawal period only begins when you or a third party named by you who is not the carrier has taken possession of the last goods or the last partial shipment or the last item.
In order to exercise your right of withdrawal, the revocation in text form is to be sent to:
| Swiss Prestige Cosmetics AG |
| Aarauerstrasse 26 |
| 5630 Muri |
| Switzerland |
| info@swiss-prestige.com |
by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
| I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) |
| Ordered on (*) / received on (*) |
| Name of the consumer(s) |
| Address of the consumer(s) |
| Signature of the consumer(s) |
| Date |
To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired. The customer bears the burden of proof for the return of the goods.
3.2. Consequences of withdrawal
In the event of an effective withdrawal, we have to reimburse you for the payments you have made and to reimburse any useful expenses you may have made on the matter, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us). All payments that we have received from you will be repaid immediately and at the latest within thirty days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was explicitly agreed with you; in no case will you be charged any fees for this repayment.
You are obliged to return the goods to us and to pay us an appropriate fee for their use, including compensation for any associated reduction in their common value. You can avoid this obligation to compensate for the decrease in value for a deterioration caused by the use of the goods by not using the goods like your property within the withdrawal period and by refraining from anything what affects its value. Even in the case of intended use, a 100% reduction in value can occur during the withdrawal period.
We can refuse the repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
The costs and risk of returning the goods are to be borne by you, unless the goods delivered do not correspond to those ordered.
Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of cancellation or the delivered goods, for us with their receipt.
If there is no right of withdrawal, you have to bear the costs of returning the goods and sending them again.
4. Delivery
4.1. Standard deliveries are made from a post office within Switzerland. Delivery to PO box addresses, post offices and packing stations is not possible.
4.2. Delivery may be made to any location worldwide.
4.3. Orders with an order value of CHF 100.00 or more are free of charge. If the order total of an order is below this amount, we charge, depending on the size of the parcel and destination, from CHF 7.00. The order total is the subtotal minus all discounts.
4.4. Your order will be delivered within 4-5 working days. Public holidays within Switzerland also affect the delivery time of your order and lead to a postponement of the delivery by two working days following the public holiday. For deliveries abroad the lead time is between 5-10 working days.
4.5. We are entitled to make partial deliveries to the address given when placing the order, provided that this is reasonable for you based on a weighing of your and our interests. In the case of partial deliveries, we will of course bear the resulting additional shipping costs. The dispatch of the partial deliveries is at our risk. With the receipt of each partial delivery, the risk for the delivered items is transferred to you. If we are in default with outstanding partial services or we are unable to provide outstanding partial services, you are entitled to withdraw from the contract as a whole.
4.6. You pay the stated price of the products you order and receive. Our deliveries are duty paid and taxed.
4.7. If consignment of the goods is unsuccessful on three occasions owing to the fault of the customer, Swiss Prestige Cosmetics AG may withdraw from the contract. Any payments already made shall be reimbursed promptly.
5. Payment, Discounts, Due Date and Default
5.1. Depending on the amount of your order and the balance of your customer account at swiss-prestige.com, you will be offered a choice of the following payment options:
- Direct Bank Transfer
- PayPal
- invoice (exceptions)
3.2. Discounts or discount vouchers (e.g. a voucher with a discount code or a newsletter bonus) can only be redeemed under the respective promotional conditions. Several discounts and discount vouchers cannot be combined.
3.3. In the case of purchase on invoice, the purchase price must be credited to the account specified on the invoice no later than thirty days after delivery.
3.4. If, in the case of a purchase on invoice, the purchase price to be paid is not credited to our account in due time, you will automatically be in default. In this case we reserve the right to charge a reminder fee of CHF 5.00 per reminder in addition to the purchase price.
3.5. The benefits and risks are transferred to the customer when the goods are handed over to the carrier. If the customer is in default of acceptance, the risk of accidental loss or accidental deterioration of the goods is transferred to the customer when they are ready for handover to the carrier.
3.6. The delivered goods remain our property until they have been paid for in full. If you act in breach of contract, in particular in the event of default in payment, we are entitled to take back the delivery item after setting a reasonable deadline; you are obliged to surrender.
6. Claims for Defects
6.1. The product images do not always have to match the appearance of the delivered products. In particular, changes in the appearance and features of the products can occur after the manufacturers renew their product range. Claims for defects do not exist insofar as the changes are reasonable for the customer.
6.2. If the goods are defective, we will provide supplementary performance within a reasonable time, i.e. either a replacement delivery or the removal of the defects. If the supplementary performance you have chosen is only possible at disproportionate expense, we are entitled to provide supplementary performance in the other form. The expenses required for the supplementary performance are borne by us. If we do not succeed in the supplementary performance, you have the right to cancel the purchase or to reduce the purchase price, as you choose.
6.3. Defective goods are to be returned to us, unless you have decided to reduce the purchase price.
6.4. Further or competing statutory warranty claims are explicitly excluded.
6.5. The delivered products are to be checked for completeness and defects. Wrong deliveries, shortages and defects are to be reported in writing within eight days after delivery. Defects that cannot be identified with the usual care and are only discovered later must be reported in writing within eight days of discovery. If a timely complaint is not made, the delivered products are considered approved and all warranty claims are excluded.
6.6. Claims for defects become statute-barred within 2 years from the time of delivery of the goods.
6.7. The costs for the return in the event of a defect are borne by us. In this case, please contact us by email or post.
7. Compensation for Damages
Compensation for breach of an obligation arising from the contractual relationship is to be paid under the legal requirements. Liability for consequential damage is excluded. The same applies to claims for damages based on the federal law on product liability. All instructions on the packaging and inserts must be observed. No liability is assumed for any use and/or handling that deviates from this.
8. Data Protection
The data necessary for business transactions are stored, processed and used by Swiss Prestige Cosmetics AG in Switzerland.
All personal data is treated confidentially.
9. Miscellaneous
9.1. We reserve the right to change the general terms and conditions at any time. These are available at any time in their current version on swiss-prestige.com.
9.2. Swiss law applies to our customers.
9.3. Claims and complaints can be submitted to the address given in paragraph 1.
9.4. Swiss Prestige Cosmetics AG reserves the right without prior notice to make changes to products that in its view result in a quality improvement, provided that they do not substantially alter the nature of the product.
9.5.The use of all content appearing on the homepage and in the online shop and the use of brand names and logos is prohibited without the prior written approval of the firm Swiss Prestige Cosmetics.